Mobile phone companies have upped their customer service according to new research from Ofcom, which shows that customer satisfaction with their mobile network is generally higher than average. The research, which involved 3,000 interviews with consumers, showed that O2, Orange, T-Mobile and Vodafone have all improved their customer satisfaction significantly compared to 2009’s findings. The one blot on the networks’ copy book came from 3, which was found to have more fault issues and garner more complaints than average; however, its overall customer satisfaction was still fairly high, at 63 per cent.
HTC has moved to reject claims that its new dual-core handset, the HTC Sensation , is suffering from iPhone-like antenna issues. Reports are beginning to appear stating that the aluminium construction of the phone will interfere with Bluetooth, Wi-Fi and mobile signal when held in a certain way. The videos appearing seem to back this up, although the main difference to Apple’s Antenna-Gate is users will have to hold the phone in a pretty weird way to see the attenuation, something HTC told us when we reached out to see if this was an issue: “No
Britain will get its first 4G LTE trial in September, with a collaboration between mobile phone giant Everything Everywhere and BT Wholesale bringing the next generation mobile broadband to the UK. The trial will take place in Cornwall in September, and will see the two companies collaborating, with the Everything Everywhere (comprising Orange and T-Mobile) mobile network and BT’s fixed telecommunications providing the infrastructure. 100 mobile and 100 fixed line customers in the St Newlyn East area of South Newquay, Cornwall will be included in the trial. Trial on Apparently a test at BT’s labs in Adastal Park in Surrey is already underway, but the field trial will give a much better measure of the new technology which will utilise 2 x 10MHz of test 800MHz spectrum
Apple may be facing a shortage of iPhone 4 and iPad 2 stock because of the scarcity of both components and labour at its manufacturing plant in China. The unceasing demand for the iPad 2 has already led to stock shortages all over the place, but Apple’s manufacturing partner, Foxconn, faces further issues. Rumours have long abounded that supply of components like power amplifiers and memory from Japan has been hit hard by the natural disasters in the country, while Foxconn is also having trouble filling all production lines with staff. Satisfaction guaranteed Foxconn refused to comment on the rumours directly, but did emphasise that “the company’s capacity is being arranged fully at the request of its clients and the company will do all it can to satisfy its clients needs.” When asked whether labour shortages will cause shipments to be delayed, Foxconn reiterated that it “has experience arranging manpower to assist its clients in reaching their goals.” Wethinks the Foxconn doth protest too much
Google has announced that over 100 million Android devices have now been activated, with 400,000 new tablets and phones being switched on every day. We all know Google isn’t above a spot of bragging, and the keynote speech at Google I/O was the perfect opportunity to do so in front of a crowd of like-minded Android fans. The figures garnered whoops and applause from the San Francisco audience but, while 100 million is a notable achievement, we can’t help but point out Apple’s comparable figures